Customer Support
Our local, dedicated technical support specialists are on hand
to ensure your system is always operating at its best.
to ensure your system is always operating at its best.
Level up your expertise.
Your GenetiQ learning portal is your central location for all your software related information. From its vast knowledge base to training videos, documentation, manuals, release notes, and more, it’s all there in your Hub. In one place. And at your fingertips.
Updated constantly your solution hub provides you with the learning resources to extract more value from your GenetiQ solution. It’s also a great resource to onboard new staff with ready access to all of our training manuals and the e-learning academy video courses.
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Committed to your long-term success.
Our dedicated Customer Success Team are on hand to ensure your system is consistently delivering superior results.From account management to online resources, remote diagnostics and software updates, our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.
For valuable tips, troubleshooting guides, access to our training academy, and more, dive into your dedicated online learning portal.
If you can’t find the answer to a question, simply log a ticket to our helpdesk platform. For urgent enquires, get in touch. A helpdesk ticket number will expedite your response time.
