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Merchant →

Manage your trade counter, ecommerce, remote teams, CRM, multi-branch and mobile warehouse.

Wholesale and Distribution →

Manage stock control, multiple warehouses, multiple branches and online sales.

Retail →

Inventory management, business intelligence, order processing, CRM, EPOS, ecommerce and financials.

We cater to diverse industries. If your sector isn't listed above, contact our experts to explore potential compatibility.    Are we a good fit →

GenetiQ_Cloud_Primary
Our next-generation cloud ERP
GenetiQ ERP Laptop and iPad

Browser-based solution with industry-leading personalisation and flexibility.

Learn more about GenetiQ Cloud →
GenetiQ_XLine_Primary
Formerly Intact Xline

Low cost solution for small businesses, hosted on your desktop or in the cloud.
More about GenetiQ Xline →
GenetiQ On-Premise Desktop Solution
Formerly Intact iQ

A feature-rich desktop ERP platform with flexibility and customisation at its core.
More about GenetiQ On-Premise →

Wondering which of our solutions would be best for your business?  Compare GenetiQ solutions →

Explore GenetiQ
Why choose GenetiQ? →
Testimonials →
Case studies →
Fix what's broken
Manual tasks slowing you down?
Can't see what’s really going on?
Too many systems, not enough sync?
Solve your challenges
Stock issues keeping you up at night?
Sales taking too long or getting stuck?
Chasing numbers at month-end?

GenetiQ customer support and login

(formerly Intact support)

GenetiQ is the new name for Intact (since March 2026).  

You can still use your existing login details and access
all support services as before.

GenetiQ Multiscreen for Website-1

Log in or get support

Looking for Intact support login, helpdesk or online learning hub? Use the links below to get where you need to go quickly.

iQ Hub login

Access the online learning hub for GenetiQ On-Premise (formerly Intact iQ).

Log in to iQ Hub →

Xline Hub login

Access the Xline Hub for GenetiQ Xline (formerly Intact Xline).

Log in to Xline Hub →

Helpdesk login

Login to submit a support ticket for technical issues or get support.

Log a support ticket →
Register for your support hub

New to GenetiQ support hubs?

If you don’t already have access, register for your support hub to access documentation, training and support resources.

For GenetiQ On-Premise and Xline customers
  • Access step-by-step guides and product documentation
  • Watch training videos and webinars
  • Stay up to date with release notes
  • Support onboarding for new team members

 

Why use your support hub?

Your hub is continuously updated with the latest resources to help you get more value from your system, troubleshoot issues and support your team.

Not registered yet? Choose your product to get started:

GenetiQ_OnPremise_Secondary-800px
Register for access
(formerly iQ Hub)Register for GenetiQ On-Premise support hub

For GenetiQ On-Premise (formerly Intact iQ) customers.

Register for access
GenetiQ_XLine_Secondary-800px
Register for Xline Hub
Xline HubRegister for GenetiQ Xline Hub (Xline Hub)

For GenetiQ Xline (formerly Intact Xline) customers.

Register for Xline Hub

Intact to GenetiQ: support FAQs

Intact rebranded to GenetiQ in March 2026 - Your products and support services remain unchanged.

I’m searching for Intact support - am I in the right place?

Yes - this is the correct page.

GenetiQ is the new name for Intact, and all support services have moved here. You can access your hub, helpdesk, and contact details exactly as before.
Is Intact support now GenetiQ?

Yes - GenetiQ is the new name for Intact as of March 2026.

All customer support services remain the same, including access to your support hub, helpdesk, and technical support team. If you’re looking for Intact support, you’re in the right place.
How do I access the Intact helpdesk or support hub?

You can access your support hub or log a ticket through the links above.

If you previously used Intact iQ or Intact Xline, you can continue to log in using your existing details - these are now called GenetiQ On-Premise and GenetiQ Xline.
Has anything changed with my support or login details?

No - your login details, access, and support process remain unchanged.

The only difference is the name: Intact is now GenetiQ. You can continue to use the same portals and contact methods as before.
What support options are available?

You can get support in several ways, depending on your needs:

  • Log a ticket through the helpdesk

  • Access your dedicated support hub

  • Contact the support team directly for urgent queries

Our team is on hand to help ensure your system continues to run smoothly.
What is GenetiQ On-Premise?

GenetiQ On-Premise is the new name for Intact iQ.

It offers the same functionality and support, with continued access to your existing support hub and resources.
What is iQ Hub?

The iQ Hub is an online resource platform designed to support users of GenetiQ On-Premise (formerly Intact iQ). It serves as a centralised hub for learning, troubleshooting, and accessing key resources related to the software. Here’s what it offers:

  1. FAQs: A collection of answers to frequently asked questions, providing quick solutions and best practices for using the software.
  2. Training Manuals & Guides: Comprehensive step-by-step documentation to help users navigate various features and modules of GenetiQ On-Premise.
  3. e-Learning Courses: Interactive, self-paced courses tailored to different skill levels, including quizzes and practical exercises to deepen understanding.
  4. Training Videos & Webinars: Video tutorials and webinars that offer visual guidance and expert insights on using the software effectively.
  5. Release Notes: Updates on the latest features and functionality added to the platform.
  6. New User Guide: Resources specifically designed to help new users get started with the software.

Log in to the support hub >
What is Xline Hub?

Xline Hub is a customer resource portal for GenetiQ Xline (formerly Intact Xline).

It provides tools, guides, FAQs, technical resources, webinars, and quick tips specifically for Xline users.

Log in to Xline Hub >

Contact support directly

Need immediate assistance? Our telephone support is here for urgent queries.

United Kingdom

+44 (0)1442 878879
Ireland

+353 (0)42 9331742

Currently on a support call?

While on a call, your support technician may ask you to share your screen or assist in a secure data transfer.
For quick access during your call please see the links below.

Your support technician will guide you through this process when it is time to use these links.

Teamviewer
Download Teamviewer →
Secure data transfer
Download Installer →

Committed to your
long-term success

Our dedicated Customer Success Office are on hand to ensure your system is consistently delivering superior results.

From account management to online resources, remote diagnostics and Program Update Cover (PUC), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.

For valuable tips, troubleshooting guides, access to our training academy, and more, dive into your dedicated online learning portal. 

If you can’t find the answer to a question, simply log a ticket to our helpdesk platform. For urgent enquires, you can call us, but having a helpdesk ticket number before you call will expedite your response time. 

Popular support tasks:

Customer Support