Credit control and accounts receivable software

Keep customer accounts under control without losing sight of follow-up

Credit control depends on having a clear view of what customers owe, what has been paid and what still needs attention. When invoicing, receipts, queries and follow-up activity are disconnected, it becomes harder to manage outstanding balances consistently.

GenetiQ connects customer invoicing, receipts, credit activity and follow-up within the wider finance process, helping teams keep account activity visible and move issues to the right people for action.

See what needs attention Keep overdue balances, account queries and credit-related activity visible within the receivables process.

Keep receipts connected

Record customer payments and allocations as part of the same financial workflow.

Control credits and exceptions Use structured workflows for returns, price credits and credit requests instead of relying on disconnected manual adjustments.

A connected workflow

Connect the receivables process from invoice to follow-up

GenetiQ connects customer invoicing, receipts, credit activity and follow-up, helping finance teams keep account activity visible as money moves through the receivables process.

Customer invoice

Credit-customer sales progress into Accounts Receivable for billing and financial processing.

Receipt recorded

Record customer payments as part of the receivables process.

Payment allocated

Allocate receipts against customer debt so account activity stays connected.

Overdue balance identified

Monitor overdue customer balances and identify accounts that need attention.

Follow-up and queries

Assign account or credit-control queries, create tasks and track activity through to resolution.

Credits and adjustments

Handle returns, price-credit requests and approved credit notes through controlled workflows.

Keep customer credit connected to sales and finance

GenetiQ connects receivables with the operational activity that creates and settles customer debt, helping sales and finance teams work from the same underlying customer and transaction information.

Sales and order processing

Credit-customer sales flow into Accounts Receivable for billing, while credit requests and customer queries can originate from the sales process.

Explore sales and order processing

Banking and payments

Customer receipts can move into cash and banking processes for reconciliation, lodgement and downstream financial control.

Explore banking and payments

Financial management

Receivables activity feeds into the wider accounting process, helping keep customer transactions connected to the General Ledger and financial reporting.

Explore financial management

Give finance teams greater confidence in customer accounts

By connecting invoices, receipts, overdue balances, credit activity and follow-up, GenetiQ helps finance teams keep customer accounts visible and reduce the risk of important actions being missed.

Better visibility of overdue debt

See aged balances and customer account activity so teams can focus attention where it is needed.

More consistent follow-up

Keep credit-control queries, tasks and exceptions visible instead of relying on separate notes or spreadsheets.

Clearer receipt processing

Record and allocate customer payments within the receivables workflow, keeping account activity connected.

More controlled credit handling

Manage returns, price credits and credit requests through structured workflows and approval points.

Give finance teams greater confidence in customer accounts

GenetiQ customers consistently value having clearer information, more control and less reliance on disconnected processes. In receivables, that means being able to see account activity, understand what needs attention and keep follow-up connected to the wider customer record.

“It has streamlined our finance operations, consolidating orders, invoices, and credits in one accessible platform. It has enhanced our ability to manage statements, invoices, and overdue letters, empowering us to be more proactive in managing our finances and overall business operations.”

Sam Herd, IT ManagerSpecialist Tiling Supplies (STS)

“If someone is nearing their credit limit or has outstanding payments, we can put them on stop so the trade counter can’t sell to them, which wasn't possible before.”

Ella Baker, Finance DirectorHerne Bay Plumbing & Bathroom Supplies

GenetiQ solutions

Credit control and accounts receivable in GenetiQ

Credit control and accounts receivable sits within the wider GenetiQ finance process, connecting customer invoicing, receipts, overdue balances, credit activity and follow-up with sales, banking and accounting.

For businesses managing credit customers, higher transaction volumes or more complex finance processes, GenetiQ provides connected workflows that help finance teams keep customer accounts visible and move credit-related activity through controlled processes.

Frequently asked questions

What is accounts receivable software?

Accounts receivable software helps businesses manage customer invoicing, receipts, outstanding balances and credit-control activity. In GenetiQ, these processes connect with sales, banking and accounting so finance teams can keep customer account activity visible in one wider ERP process.

Can GenetiQ show overdue customer balances? Yes. GenetiQ can surface overdue customer debt across ageing periods, helping finance teams see which balances need attention and prioritise follow-up.

Can customer payments be recorded and allocated in GenetiQ?

Yes. Customer receipts can be recorded within the receivables process and allocated against customer debt, helping keep payment activity connected to the customer account.

Does GenetiQ support customer statements and invoice runs?

Yes. The Accounts Receivable Control Desk includes statement runs and invoice and credit runs, helping finance teams manage customer account documents from within the receivables workflow.

How does GenetiQ support credit-control follow-up?

GenetiQ can surface overdue balances, credit-related queries, held invoices and other account activity that needs attention. Queries and tasks can be assigned to the right user or team and tracked through to resolution.

Merchant →

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Which business challenges are you trying to solve?

Keep customer accounts visible and credit control moving

Keep customer accounts under control without losing sight of follow-up

Connect the receivables process from invoice to follow-up

See credit control activity and overdue debt in one view

Give finance teams clearer control
over customer debt and account activity

Keep customer credit connected to sales and finance