Subprocessors
GenetiQ uses a limited number of trusted third-party service providers (subprocessors) to support the delivery of its ERP platform and associated services. These subprocessors may process Customer Data (including Personal Data) as outlined in our Data Processing Terms (DPTs), which form part of your agreement with us.
All subprocessors are bound by contractual obligations to maintain confidentiality and meet data protection standards equivalent to those required under applicable data protection laws. Where data is transferred internationally, GenetiQ ensures adequate safeguards are in place, for example Standard Contractual Clauses (SCCs) or International Data Transfer Agreement (IDTA).
GenetiQ does not authorize subprocessors to use Customer Data for their own purposes.
Subprocessor directory
The following list is organised by the services each subprocessor provides. It sets out their purpose, the types of Customer Data they may process, and the associated data residency or processing terms.
Infrastructure and hosting
| Name | Purpose | Data types | Primary data residency / terms |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting, storage, backup and related infrastructure | Customer Data hosted in the platform, including account, business, transaction, document and technical data, depending on Customer use | If you are based in the USA, Customer Data is stored in the United States. Otherwise Customer Data is processed in the EU. |
Affiliated support entities
| Name | Purpose | Data types | Primary data residency / terms |
|---|---|---|---|
| GenetiQ Software Inc | Customer implementation, technical support and service administration by the immediate support team | Customer contact details, support communications, technical information and Customer Data accessed as necessary to resolve an issue | United States. Applies where personnel of this Affiliate support a Customer contracting with another GenetiQ group entity. Intra-group processing and transfer terms apply. |
| GenetiQ Software UK Limited | Customer implementation, technical support and service administration by the immediate support team | Customer contact details, support communications, technical information and Customer Data accessed as necessary to resolve an issue | United Kingdom. Applies where personnel of this Affiliate support a Customer contracting with another GenetiQ group entity. Intra-group processing terms apply. |
| Genetic Software Ireland | Customer implementation, technical support and service administration by the immediate support team | Customer contact details, support communications, technical information and Customer Data accessed as necessary to resolve an issue | Ireland. Applies where personnel of this Affiliate support a Customer contracting with another GenetiQ group entity. Intra-group processing terms apply. |
Customer support
| Name | Purpose | Data types | Primary data residency / terms |
|---|---|---|---|
| Halo Service Solutions Limited (Halo) | Support ticketing and helpdesk management | Customer and user contact details, support requests, communications, attachments and technical information included in tickets | If you are based in the USA, Customer Data is stored in the United States. Otherwise Customer Data is processed in the EU. |
Project management and collaboration
| Name | Purpose | Data types | Primary data residency / terms |
|---|---|---|---|
| Microsoft | Project delivery, document storage, communications and collaboration | User account and contact details, project communications, documents, task information and related metadata | If you are based in the USA, Customer Data is stored in the United States. Otherwise Customer Data is processed in the EU. |
| Teamwork.com | Project planning, task management, time recording and collaboration | User account and contact details, project and task information, time records, communications, files and related metadata | If you are based in the USA, Customer Data is stored in the United States. Otherwise Customer Data is processed in the EU. |
| monday.com | Project planning, workflow and task management, and collaboration | User account and contact details, project and task information, communications, files and related metadata | If you are based in the USA, Customer Data is stored in the United States. Otherwise Customer Data is processed in the EU.
Data residency note: Strict EU region-bound residency is identified by monday.com as an Enterprise configuration; some account and operational data may be processed outside the primary region.
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