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Merchant →

Manage your trade counter, ecommerce, remote teams, CRM, multi-branch and mobile warehouse.

Wholesale and Distribution →

Manage stock control, multiple warehouses, multiple branches and online sales.

Retail →

Inventory management, business intelligence, order processing, CRM, EPOS, ecommerce and financials.

We cater to diverse industries. If your sector isn't listed above, contact our experts to explore potential compatibility.    Are we a good fit →

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GenetiQ ERP Laptop and iPad

One ERP platform, available through your browser or desktop application 
with industry-leading personalisation and flexibility.

Explore GenetiQ
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GenetiQ Xline
Business management software
designed for smaller businesses.
Explore GenetiQ Xline

Not sure which GenetiQ product is right for your business?  Compare GenetiQ solutions →

Formerly Intact support

GenetiQ customer
support and login

 

Download TeamViewer

If your support technician has asked to connect
to your screen, download TeamViewer below:

Download TeamViewer

or for a secure data transfer: Download installer
 

Search knowledge hubs or get support

Find guides and training in your support hub, or log a ticket if you need help from our team.

GenetiQ Hub login

Access support guides, documentation and training for the GenetiQ desktop application.

Log in to GenetiQ Hub →

Xline Hub login

Access guides, training and product information for GenetiQ Xline.

Log in to Xline Hub →

Helpdesk login

Log a support ticket or check the progress of an existing request.

Log a support ticket →
Register for your support hub

New to GenetiQ support hubs?

If you don’t already have access, register for your support hub to access documentation, training and support resources.

For GenetiQ desktop and Xline customers
  • Access step-by-step guides and product documentation
  • Watch training videos and webinars
  • Stay up to date with release notes
  • Support onboarding for new team members

 

Why use your support hub?

Your hub is continuously updated with the latest resources to help you get more value from your system, troubleshoot issues and support your team.

Not registered yet? Choose your product to get started:

GenetiQ
Register for access
GenetiQ HubRegister for GenetiQ desktop application support hub

Formerly Intact iQ

Register for access
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Register for Xline Hub
Xline HubRegister for GenetiQ Xline Hub (Xline Hub)

Formerly Intact Xline

Register for Xline Hub

Support FAQs

Intact rebranded to GenetiQ in March 2026 - Your products and support services remain unchanged.

I’m searching for Intact support - am I in the right place?

Yes - this is the correct page.

GenetiQ is the new name for Intact, and all support services have moved here. You can access your hub, helpdesk, and contact details exactly as before.
Is Intact support now GenetiQ?

Yes - GenetiQ is the new name for Intact as of March 2026.

All customer support services remain the same, including access to your support hub, helpdesk, and technical support team. If you’re looking for Intact support, you’re in the right place.
How do I access the Intact helpdesk or support hub?

You can access your support hub or log a ticket through the links above.

If you previously used Intact iQ or Intact Xline, you can continue to log in using your existing details - these are now called GenetiQ and GenetiQ Xline.
Has anything changed with my support or login details?

No - your login details, access, and support process remain unchanged.

The only difference is the name: Intact is now GenetiQ. You can continue to use the same portals and contact methods as before.
What support options are available?

You can get support in several ways, depending on your needs:

  • Log a ticket through the helpdesk

  • Access your dedicated support hub

  • Contact the support team directly for urgent queries

Our team is on hand to help ensure your system continues to run smoothly.
What is GenetiQ?

GenetiQ is the new name for Intact iQ.

It offers the same functionality and support, with continued access to your existing support hub and resources.
What is iQ Hub?

The iQ Hub is an online resource platform designed to support users of the GenetiQ desktop application (formerly Intact iQ). It serves as a centralised hub for learning, troubleshooting, and accessing key resources related to the software. Here’s what it offers:

  1. FAQs: A collection of answers to frequently asked questions, providing quick solutions and best practices for using the software.
  2. Training Manuals & Guides: Comprehensive step-by-step documentation to help users navigate various features and modules of GenetiQ.
  3. e-Learning Courses: Interactive, self-paced courses tailored to different skill levels, including quizzes and practical exercises to deepen understanding.
  4. Training Videos & Webinars: Video tutorials and webinars that offer visual guidance and expert insights on using the software effectively.
  5. Release Notes: Updates on the latest features and functionality added to the platform.
  6. New User Guide: Resources specifically designed to help new users get started with the software.

Log in to the support hub >
What is Xline Hub?

Xline Hub is a customer resource portal for GenetiQ Xline (formerly Intact Xline).

It provides tools, guides, FAQs, technical resources, webinars, and quick tips specifically for Xline users.

Log in to Xline Hub >

Contact support directly

Need immediate assistance? Our telephone support is here for urgent queries.

United Kingdom

+44 (0)1442 878879
Ireland

+353 (0)42 9331742

Committed to your
long-term success

Our dedicated Customer Success Office are on hand to ensure your system is consistently delivering superior results.

From account management to online resources, remote diagnostics and Program Update Cover (PUC), our aim is to enable the smooth operation of your business, minimise down time and maximise productivity.

For valuable tips, troubleshooting guides, access to our training academy, and more, dive into your dedicated online learning portal. 

If you can’t find the answer to a question, simply log a ticket to our helpdesk platform. For urgent enquires, you can call us, but having a helpdesk ticket number before you call will expedite your response time. 

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