Fiona McGuinness
What is Operational Excellence and What Are the Principles?
No business is perfect, and even with the very best team in place, there are always areas where improvements can be made. But how do you identify ...
The Secrets of Good Customer Relationship Management
How effective is your current customer relationship management (CRM) software? Is it enabling you to drive opportunities and revenue growth for your ...
In conversation with Gary Brookshaw, UK Product Director
During the year, we caught up with Gary Brookshaw, our UK Product Director to ask him a few questions about the merchant industry in general, current ...
What is Demand Forecasting in Supply Chain Management?
Demand forecasting is a means of estimating what customer demand will look like in the future, and how it will affect your business’ supply chain. ...
A Guide to Preparing Staff and Managing Resources at Key Seasonal Times
Annual events such as Christmas are a lucrative proposition for businesses in the retail and services industries, but can place enormous pressure on ...
10 Key Areas Modern ERP Software Can Impact Your Business
Some traditional ERP packages have technology architectures that date back to the late 70s or 80s, and few vendors have completely overhauled the old ...
Everything You Need to Know About APIs (In English, Not Jargon)
As businesses look to interconnect their technology platforms to prevent duplication and the development of information silos, APIs have become a ...
The Benefits of Modern POS and What It Can Do For Your Business
Point-of-sale (POS) technology has advanced rapidly in recent years, moving far beyond the simple transaction systems of old. Now, a modern POS ...
A Guide to Managing Customer Expectations in Times of Uncertainty
As the coronavirus pandemic, Brexit bureaucracy, and global gas supplies continue to affect supply chains, there is significant uncertainty around ...